Post by mftic on Sept 16, 2015 17:45:20 GMT -5
Debated writing anything or not. All to often a supplier makes a mistake (like we all do) and the customer complains. Not to often does the customer give praise when the supplier goes above and beyond or even just gives good costumer service. Don't get me wrong, sometimes that complaint is very much validated. I really wish that all venders understood that good customer service...or service that just isn't bad is a must. It really does go a long way.
I ordered a few parts from Scrappy. Everything was done via web, nothing unusual, everything straight forward. Almost everything was shipped together and right away. Arrived at my doorstep on time. Opening the box reveled a few things. Spark plug was BO (which i new about from the confirmation email). There were two small ziplock baggies, one contained body clips and the other which was supposed to contain the corresponding screws was sealed but contained nothing. Not sure how it happened but the screws were lose in the shipping box. No big deal since all were accounted for. All the other items were in the box except for the VACUUM OPERATED FUEL VALVE PETCOCK (TANK MOUNT). In it's place was a IN-LINE VACUUM FUEL VALVE.
At this point i was very disappointed, but honestly wasn't sure if it was my fault for ordering the right thing or not. I would have liked a packing slip but it was easy enough to look at emails and their web site and figure out the wrong part was shipped. I actually triple checked just to make sure. Very embarrassing when complaining and you are the one wrong.
Normally I would call (i HATE talking on the phone) but decided to try something else. After reading one or two bad reviews posted on this forum I wanted to try an experiment. Instead of calling I sent an email knowing full well it's harder to communicate back and forth via email then one quick phone call. In the email i pasted my order and also stated the part i got instead of the part I ordered. I said I needed the correct part and asked what other information they needed to correct this problem.
You know what they did? Scrappy sent me an answering email apologizing and listed the correct part was being shipped out. Wow. Correct part arrived shortly.
I left my email open enough were they could have gone any which way. Could have made me send the part back, could have told me to send a picture of wrong part, could have refunded the difference, heck..could have not even replied to me.
Also the spark plug. Other than a BO notice i had no idea when it would arrive. Really wasn't all to worried since It was less than a $3 part. I actually ran out to the store and bought one since the scoot wasn't running and I wanted to try that first. The very next day my plug came in the mail from Scrappy. Funny how that works. When i opened it up the plug was an upgrade. Not sure if their back orders never came in and they sent what they had, or maybe it was a mistake.
Just a very LONG way to say THANK YOU.
I ordered a few parts from Scrappy. Everything was done via web, nothing unusual, everything straight forward. Almost everything was shipped together and right away. Arrived at my doorstep on time. Opening the box reveled a few things. Spark plug was BO (which i new about from the confirmation email). There were two small ziplock baggies, one contained body clips and the other which was supposed to contain the corresponding screws was sealed but contained nothing. Not sure how it happened but the screws were lose in the shipping box. No big deal since all were accounted for. All the other items were in the box except for the VACUUM OPERATED FUEL VALVE PETCOCK (TANK MOUNT). In it's place was a IN-LINE VACUUM FUEL VALVE.
At this point i was very disappointed, but honestly wasn't sure if it was my fault for ordering the right thing or not. I would have liked a packing slip but it was easy enough to look at emails and their web site and figure out the wrong part was shipped. I actually triple checked just to make sure. Very embarrassing when complaining and you are the one wrong.
Normally I would call (i HATE talking on the phone) but decided to try something else. After reading one or two bad reviews posted on this forum I wanted to try an experiment. Instead of calling I sent an email knowing full well it's harder to communicate back and forth via email then one quick phone call. In the email i pasted my order and also stated the part i got instead of the part I ordered. I said I needed the correct part and asked what other information they needed to correct this problem.
You know what they did? Scrappy sent me an answering email apologizing and listed the correct part was being shipped out. Wow. Correct part arrived shortly.
I left my email open enough were they could have gone any which way. Could have made me send the part back, could have told me to send a picture of wrong part, could have refunded the difference, heck..could have not even replied to me.
Also the spark plug. Other than a BO notice i had no idea when it would arrive. Really wasn't all to worried since It was less than a $3 part. I actually ran out to the store and bought one since the scoot wasn't running and I wanted to try that first. The very next day my plug came in the mail from Scrappy. Funny how that works. When i opened it up the plug was an upgrade. Not sure if their back orders never came in and they sent what they had, or maybe it was a mistake.
Just a very LONG way to say THANK YOU.
