Post by scrappydogscooters on May 8, 2013 16:12:29 GMT -5
Sorry about your dissatisfaction. We've had issues with keeping stock with high demand and have been considering raising our prices to match demand. We've actually had dealers and other customers ask us several times the price in disbelief, and one dealer actually suggested we should raise our prices to match the times, but we've not. our overhead and acquisition costs get higher, so our profit gets smaller. We've also been having serious delays in containers coming over because of government regulations and delays with them. That being said, there is no real excuse for being out of stock. In an effort to save costs and keep our prices low and unchanged for well over 3 years now, we've retained our old tech website that doesn't have the bells and whistles like newer, more expensive websites, so it doesn't calculate shipping very well, and doesn't have an inventory function to know that we're out of stock on something.
We're doing our best, and the enormous growth in customer base must mean we're doing something right. We do accept Paypal, Visa, AMEX, Discover, MC, cash and even money orders. All can be refunded immediately, even if Paypal. Simply reply to the email you got from shipping asking for a refund instead of waiting on our restock in a week or two, or, call Shelly directly at 702-689-6035 and she will refund you while you're on the phone with her. Tell her Rick on the forum sent you, but that shouldn't be necessary. We run a well established, reputable company and we'll be around for many more years to come. We've got no reason to keep anyones money, and everyone, including us, would very much rather send you the product that is ordered as everyone wins.
We're doing our best, and the enormous growth in customer base must mean we're doing something right. We do accept Paypal, Visa, AMEX, Discover, MC, cash and even money orders. All can be refunded immediately, even if Paypal. Simply reply to the email you got from shipping asking for a refund instead of waiting on our restock in a week or two, or, call Shelly directly at 702-689-6035 and she will refund you while you're on the phone with her. Tell her Rick on the forum sent you, but that shouldn't be necessary. We run a well established, reputable company and we'll be around for many more years to come. We've got no reason to keep anyones money, and everyone, including us, would very much rather send you the product that is ordered as everyone wins.
