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Post by cyborg on Nov 17, 2015 14:28:05 GMT -5
2 of the best in my book again!!!!!
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Post by cyborg on Nov 17, 2015 14:29:36 GMT -5
maybe i should change my online name to "brown noser",,,,
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Post by tvnacman on Nov 17, 2015 20:04:16 GMT -5
I think we all have lost focus here!!!!!!!!!!!!!!!!!
What is the name of the forum?
One guy sells parts the other guy buys parts, the guy selling wants the guy buying to be riding. The guy buying wants to get the correct parts so he/she can ride.
Ok there is a fitment issue here, why bother to expend all this energy to point fingers. Lets get this figured out, is it part error or is there something different about your engine causing it not to fit? Lets get it figured out and move on .
The strange thing here is you guys are bickering over what $20, For what like the twenty makes a difference to either of you.
John
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Post by JR on Nov 17, 2015 23:13:45 GMT -5
I think we all have lost focus here!!!!!!!!!!!!!!!!! What is the name of the forum? One guy sells parts the other guy buys parts, the guy selling wants the guy buying to be riding. The guy buying wants to get the correct parts so he/she can ride. Ok there is a fitment issue here, why bother to expend all this energy to point fingers. Lets get this figured out, is it part error or is there something different about your engine causing it not to fit? Lets get it figured out and move on . The strange thing here is you guys are bickering over what $20, For what like the twenty makes a difference to either of you. John While I see your point John that's do remember this and it's the same with a lot of things. I just sent in a camera lens that failed on a Nikon camera I bought 3 years ago, the camera is fine but the lens is a power type that automatically focuses the pictures, it quit working. The camera had a 3 year warranty but it's out but both lenses have a 5 year warranty. spent my time and money to send it in, wait 2 weeks to get a email saying it'll cost $103.50 to fix it, remember I said Warranty. called went through the BS had to send a copy of the receipt which I did still have and got it fixed under warranty..........or at least I thought it was? Got it back 3 days ago, guess what, it still doesn't work. My point? Went through a lot of crap, was looking forward to using the lens through the holidays and it's now on the way back to Nikon. Person orders their part, waits for it to get to them, anxious to fix their machine and ride and the part is wrong, frustrations sets in and it doesn't matter if the part cost $0.20 your machine is still down. What I would like to take the time right now is to compliment every single member here especially the OP and Matt form PFS for discussing this situation like adults and not slamming each other and making this thread one that has to be dealt with in a way that people have to be told to act like adults. JR
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Post by spandi on Nov 18, 2015 12:09:25 GMT -5
I think we all have lost focus here!!!!!!!!!!!!!!!!! What is the name of the forum? One guy sells parts the other guy buys parts, the guy selling wants the guy buying to be riding. The guy buying wants to get the correct parts so he/she can ride. Ok there is a fitment issue here, why bother to expend all this energy to point fingers. Lets get this figured out, is it part error or is there something different about your engine causing it not to fit? Lets get it figured out and move on . The strange thing here is you guys are bickering over what $20, For what like the twenty makes a difference to either of you. John While I see your point John that's do remember this and it's the same with a lot of things. I just sent in a camera lens that failed on a Nikon camera I bought 3 years ago, the camera is fine but the lens is a power type that automatically focuses the pictures, it quit working. The camera had a 3 year warranty but it's out but both lenses have a 5 year warranty. spent my time and money to send it in, wait 2 weeks to get a email saying it'll cost $103.50 to fix it, remember I said Warranty. called went through the BS had to send a copy of the receipt which I did still have and got it fixed under warranty..........or at least I thought it was? Got it back 3 days ago, guess what, it still doesn't work. My point? Went through a lot of crap, was looking forward to using the lens through the holidays and it's now on the way back to Nikon. Person orders their part, waits for it to get to them, anxious to fix their machine and ride and the part is wrong, frustrations sets in and it doesn't matter if the part cost $0.20 your machine is still down. What I would like to take the time right now is to compliment every single member here especially the OP and Matt form PFS for discussing this situation like adults and not slamming each other and making this thread one that has to be dealt with in a way that people have to be told to act like adults. JR Well said. I especally liked the last part about acting like adults.
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Post by dollartwentyfive on Nov 19, 2015 1:01:22 GMT -5
i gotta get in here too.
ordering parts for chinese rides IS NOT like going to NAPA and getting a drop in part. granted, most parts, like CDIs, solenoids, and light bulbs are pretty well across the board interchangable. a few more, although not drop in parts, can be made to fit.
it's always wise to include measurements with your order.
i too have ordered parts from PFS, and have no real complaints.
matt has a point about customers putting a spin on things. he is also correct when he says he is fair IF you are fair.
remember, if the part you are ordering cannot be modified to fit, then take your measurements and send them with your order. this is a fault of the chinese for failing to have standards and making them known to the dealers.
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Sophomore Rider
Currently Offline
www.ScrappyDogScooters.com
Posts: 111
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Post by scrappydogscooters on Nov 21, 2015 8:48:22 GMT -5
I'm surprised Matt has given so much time and effort on this. Seems simple to me...return the part, get a refund if it wasn't used or not electrical. seems maybe the statement on the invoice 'customer ordered wrong part' was just offensive to him?
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Post by tvnacman on Nov 21, 2015 8:54:10 GMT -5
I'm surprised Matt has given so much time and effort on this. Seems simple to me...return the part, get a refund if it wasn't used or not electrical. seems maybe the statement on the invoice 'customer ordered wrong part' was just offensive to him? perhaps the invoice should say instead "consumer measurement error" John
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Post by cyborg on Nov 21, 2015 20:43:46 GMT -5
Boy this sure is a lot of effort put into a part,,,holy smokes,,,,I hate to date myself but I was building bikes from catalogs and machine shops with drawings ,,,having stuff made that wasn't available,,,it's so easy to build anything now it's a pleasure,,,just look on the net and order,,poof it's at your door 3-4 days later,,,I think this whole thing is a little overblown ,,,,
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Post by rockynv on Nov 24, 2015 9:13:16 GMT -5
Bottom line a user measures a 13 1/2" opening but calls it around 14", ordered a part listed as 14", knew what he ordered was only close to the size he measured yet not exactly that size and didn't double check his measurements then finds the 14" part is indeed 14" as indicated and won't fit his about 14" opening. That why many of the listings state fits "various models" or at times "most models" but not all and includes the critical dimensions.
The part is listed as for Sport Scooters and the user has a Classic Scooter which further clues you that the wrong part was ordered.
The 14" Sport Scooter engine hanger then does not fit the 13 1/2" opening on the Classic Scooter and the vendor is unethical or a crook for not eating all the shipping charges and such.
I have to side with Matt on this one. He sells a 14" mount for Sport Scooters and the user only ballpark checked his measurements then finding the Sport Scooter part did not fit into his Classic Scooter. If the part Matt sold was over 14" long and the users scooter required a 14" part that would be different.
You might get away with ballpark measurements in wooden house framing or while building concrete forms however ballpark measurements usually do not work well for metal parts.
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Post by dollartwentyfive on Nov 26, 2015 18:33:13 GMT -5
well, maybe this will give PFS the chance to put a double warning on this particular part. *CAUTION* *WARNING* make certain of your measurements BEFORE ordering this part ! !
also, add something that will show where to take the measurement.
this sort of feedback is VITAL to dealers, in that it gives them a chance to better serve the public.
sorry OP, due to your "in the ballpark" measurement, you ordered the wrong part.
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Post by cato on Nov 30, 2015 6:16:40 GMT -5
yeah dude, if you want to get the exact part just by knowing make, model and year, then you'll have to buy a honda or bmw or piaggio. in the cheap chinese world, there are no real standards, even within the same year and model. these things are so cheap because the factory uses whatever is cheapest and available at the time of production
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Post by shalomdawg on Dec 3, 2015 23:27:10 GMT -5
howdy, interesting thread and I think both parties made their case very well. it really comes down to the op with his 'bout right measure and not realizing the one very close was only a half inch different. if he'd known that he'd have measured more carefully so a caveat emptor on the part of the seller might have made a difference. i'm going out on a limb here and guess that part of the frustration on both sides is that shipping is very costly compared to the value of the part. it's frustrating to order a ten dollar part and have the shipping costs for four ways shipping be 40 bucks. that is frustrating for both the seller and the buyer. the seller has a margin of 2.50 on the part and if he has to pay shipping 4 ways at 40 bucks total how does he stay in business. my numbers may be slightly off but you get the picture. i'm hoping the seller will ad the caveat so the next purchaser will double check his measurement. then maybe both can move on and this can be finished.
all the best ken
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Post by cyborg on Dec 4, 2015 9:36:16 GMT -5
"maybe both can move on and this can be finished"
wouldn't that be nice
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Post by dollartwentyfive on Dec 4, 2015 19:48:38 GMT -5
another mitigating factor in all of this is "the rider blues". it's bad enough that your ride is broken, it's even worse that your ride will be down for a length of time. you want to ride your bike so bad it brings tears to your eyes. you wanna ride it so bad that you would almost get on it and break out the oars. then you get the part you ordered, GREAT JOY, I GET TO RIDE ! ! then find out it doesn't fit. you wanna cry, you wanna rip someones head off. who gets jumped on? the person that sold you the part. why? it isn't because it didn't fit, it's because you gotta be without your ride for another week.
it's all good though. i'm sure that most dealers that read this thread will make a double effort on their websites concerning this part.
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