superior power sports.  By  rightlane (Read 2,320 times)

Here's another example of the BBB's nonsense, read the full complaint and correspondence between the two parties:

www.bbb.org/memphis/business-reviews/motor-scooters-dealers/american-powersports-in-adamsville-tn-44055377/complaints

Now read the BBB's reason for closing the case:

The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction. (1 complaint) -

So no one knows either way if this situation was resolved the seller is not a accredited BBB business, they closed the complaint and they have a A+ rating, got to love the BBB.

JR

Based on this :

The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction. (1 complaint) -


and the fact that the seller is not a Credited BBB Member the BBB had no business at all even rating the seller at all? Since by "their" own admission the consumer never got back and the seller never replied back on the complaint the complaint was still unresolved and yet they closed it and gave the seller a A+ rating based on what? IMO they had no business giving the unaccredited seller any rating at all.

For the BBB to rate someone/anyone that DOES NOT belong to their Bogus BS Business and have a complaint like this which we don't know if was so or even resolved and for them to rate people who have absolutely no record with them at all as a A+ customer is completely bogus IMO and yes I read the entire report and for me all the reason more to not trust anything the BBB says.

Lastly what makes the BBB to me a bunch of BS is for the sellers that pay the fees, get a good rating, and then for them to watch people who like this seller has a A+ rating that doesn't belong or pay no dues. How fair is that to the "members" of the BBB? It's like my wife, a few months ago she was trading out rides weekly to work with another nurse, problem was that when it was her week to ride with the other nurse there was always a BS excuse as to why she couldn't drive her week. After a few weeks my wife started complaining about just being used by her fellow nurse. Long story short she quit showing up at all and when the nurse asked her why she failed to show up to pick her up my wife simply told her she had things to do that week and couldn't share rides with her, the lady got the hint and never said anything again.

The BBB is the same, they give the non payers good ratings for nothing while charging others for the rating.

JR

I have a problem with the BBB for reasons stated before, among them the known and reported BS way they unfairly rate people who do not belong to them and how they rate people with good ratings that they know nothing about.

So lets take the 17 points one at a time:

• The type of business

You sell and service scooters and they have a long list of companies that are bogus and that list is a no-brainer. So you are not on the list as a bogus type company but how many online scooter sales companies are just that bogus but their type of business is scooters?

• How long the business has been operating

Ok you've been in business now for 23 years and this means you are a great dealer? I know a little ATV/Scooter sales company 30 minutes from me that has ben selling and servicing these machines now for 2 years and they have people lined up to do business with them because they treat people right and have a awesome service department the same as you do so should their rating be lower than yours based on this thought?

• Whether the business has appropriate competency licensing

Now I love this one. How does a person get a license saying they are competent? Now some would say this means they are licensed to do business in the state that they are doing business in but to do business in most states including mine all one needs is a Federal Tax ID number which can be obtained for free online with a social security number. So how would this prove anything to help your BBB rating?

• Total volume of complaints filed against the business
• The number of unanswered complaints
• The number of unresolved complaints
• The number of serious complaints
• An overall complaint analysis
• Number of complaints with a delayed resolution
• Failure to address pattern of complaints

Lumped all of those into one category and it's as I said before this is due to what they have or have not heard from a consumer and how do we know that any higher rated business hasn't had any of those issues? Do you think for a minute that any business with a unhappy buyer would tell them to report them to the BBB or would common sense prevail for a business to want to stay in business by making the customer happy? I'll use the last example of the A+ rated seller that had one complaint that we are not sure what really happened and the BBB instead of contacting the business simply closed the case on the fact of "not hearing" back from the consumer! How did they arrive at an opinion of anything either way? They had the phone number of the business and the email of the consumer and I'm sure all of the consumers contact info but did they do a follow up to see if the business was on the up and up or the consumer was full of crap? You said they are a watch dog trying to help people?

• Government actions against the business
• Any advertising issues found by BBB
• The extent of background information available to BBB for evaluation

So is the BBB going to run a government report on all non-accredited businesses that have no complaints? So what about companies that go bankrupt re-establish themselves and go back in business? Would bankruptcy be considered a mark against their ranking? Who knows? Information available to them? Some info is private and not a matter of public record. I'm sure the BBB looks at every non member to see if they are doing what they advertise?

• The extent to which BBB is able to develop a clear understanding of the business

Hmmm? I wonder how many pencil pushers that work for the BBB know anything about scooter sales, service or can even ride one?

• Whether the business has honored any mediation/arbitration commitments

I'm sure every non member with 0 in this category deserves the higher rating when the BBB doesn't know if the business has honored anything?

• Whether the business has attained BBB Accredited Business status

Did they actually list this? Enough said.

• Whether the business has had its BBB Accreditation revoked

So I'm guessing if you get revoked you'll get a F on your report card?

Angie's List and the BBB is apples to oranges, Angie makes lists based upon customer reviews that customers do reviews on with the people they use. If a business applies to get on her list they agree to have themselves thouroughly checked out by Angie and the business receives reviews/ratings based upon their dealings with the consumer.

They are rated on a lot of different criterias like even how much they charge, did they complete the work in a timely matter etc, in fact Angie's List put's the BBB to shame and unlike the BBB if you screw up with Angie you don't get a bad rating you get REMOVED from her preferred list of vendors. Lastly people ask to be on her list and pay a fee, with the BBB you look up one day and there you are whether you asked or not, the BBB likes to stick their nose in people's business when they should mind their own. Ever wondered if you could ask to be OFF the BBB list?

It's been asked before what rating would you give the BBB?

I'll answer the question you asked about your rating. I said this before I know how you do business, I know how you treat people here, I have read about how you are a honest trustworthy person that I would do business with in a minute. I've talked to you on the phone(been awhile) and my thougths on you and your business are that you set high standards and have long before the BBB ever existed, still do today and will do tomorrow, that's all I need to know. If everyone treated people as you do we wouldn't need a BBB anything or a watchdog.

JR