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Post by millsc on Jul 31, 2013 9:41:11 GMT -5
I ordered black and roketa and jonway are the same thing
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Sophomore Rider
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Post by keltex78 on Jul 31, 2013 9:43:43 GMT -5
My experience with Superior was less-than-stellar... I wasn't impressed and if I buy another online scooter, I'll probably look into other sellers. 64 days to receive a scooter different than what I ordered. I received a follow-up email in which I honestly outlined my numerous complaints regarding my purchase and they never responded back. They never respond back. itistheride.boards.net/index.cgi?action=display&board=250u&thread=3332&page=1 |
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Post by millsc on Jul 31, 2013 9:45:42 GMT -5
I will be mad if it takes more than two weeks especially since i called the order in a they confirmed they had it and the color choice i requested
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Post by spandi on Jul 31, 2013 9:47:02 GMT -5
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Post by spandi on Jul 31, 2013 9:51:50 GMT -5
Iv'e heard customer service has gone downhill in the last year or two. Maybe they need to get their act together?
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Post by millsc on Jul 31, 2013 9:55:08 GMT -5
They answered the phone when i called and have been polite, but had trouble with their credit card charging system it took my money they didn't get it, they claim its fixed but hasn't cleared in my account yet so i suppose they are still working on it. They have six days to figure it out or the money goes back into my account.
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Post by millsc on Jul 31, 2013 9:56:33 GMT -5
I've bought from gsmotorworks, provenpowersports and greenearth used the same card no issue and had my scooter in less than a week total transaction time.
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Post by crawdad on Jul 31, 2013 11:46:09 GMT -5
[replyingto=millsc]millsc[/replyingto]For what it is worth, I bought a3wheeler from a dealer ,and a few days later ,I was told they would try and find the specific trike,Well a week later ,I got into hassle with the sales manager ,him trying to blame me for all the mix up. To make a long story short ,I was finally put in contact with another sales person and the next day I had a email with five different scoots on and was told to pick the one I wanted .All were a little higher in price then the one I had originally ordered I picked one out Magnum Q6 .which was quite a bit more then the original trike,al I received it within 3 or 4 days . It came in good condition and most of the PDI had been done. At present I am finishing up the PDI .
The moral of this story is that you never know who you are dealing with and it seems to be a crap shoot what you get .I bought a scoot from the same dealer before with no trouble,but this time there were problems because of misinformation ,but it all came out well in the end and I am very pleased with this 3 wheeler .
I think when you have a problem with the dealer ,ask to talk to the head man and work out your problem with him .
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Post by millsc on Jul 31, 2013 17:29:03 GMT -5
They still haven't figured it out sent me several documents to fill out and e- sign and want me to post credit card pictures on crap, i don't feel i have should have to go through all this hassle, i'm just gonna let the eight days pass and get my money returned
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Post by type79 on Jul 31, 2013 17:43:24 GMT -5
Everything is a hassle with them. sorry to hear about your troubles
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Post by millsc on Jul 31, 2013 17:48:29 GMT -5
Ill be delayed getting a scooter for several days, but ill get it from a place that i have dealt with before  |
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Post by rollbar57 on Jul 31, 2013 19:26:54 GMT -5
i got my 250 from this place had np withthem just the shipper took pics and within 10 days I had all new parts will buy again from them www.powerrideoutlet.com/ |
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Post by RapidJim on Aug 1, 2013 7:46:06 GMT -5
I am still a Roketa dealer as far as the State Of Wi goes. I have not ordered a scooter or parts from them in well over 2 years. There customer service and parts supply used to be very good, however it has gone down hill. The last time I ordered parts from them, it took 2 and 1/2 weeks for somethingthey had in stock, and I was one of their dealers.
Nuff Said
Jim/Owner
Rapid Repair
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2008 Roketa MC-74-150 /2009 Kymco People 150
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Post by sanmar on Aug 1, 2013 15:21:09 GMT -5
I used PowerRideOutlet.com to get mine, and was very pleased.
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Post by millsc on Aug 1, 2013 18:54:05 GMT -5
i canceled the whole thing and ordered this Attachments:
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