Unlike GS Motorsports years ago communication was pretty sketchy. Their chat line never worked and they always said leave an email address and we'll get back to you. They always did but it seemed to me from the respondents name and the hours they were responding I was communicating with China. I tried calling their number but always got a voice mail that said call again later. The good part was they did respond on email and the scooter came in a reasonable amount of time.
When it got here the cardboard around the metal frame work was pretty abused. A couple of the panels were slightly scratched but there was no serious damage. The only thing that I wanted replaced was the seat which had a quarter inch tear and I felt that in a few years it would get worse.
They didn't argue and assured me they would send me one which they did. Because of all the supply chain issues it took six months to get it bit it came and is in perfect shape so I can't complain about customer service. Oddly enough the place I ordered from was in San Diego and the scooter was shipped from Texas
The scooter started when I put in fuel, it runs fine and except for having to adjust the throttle cable it has been good. I'm still breaking it in and it is doing fine.
In any case Red Fox was responsive, the scooter looks a lot better than my 2008 crate scooter and I'm looking forward to some good times this Spring.
2008 Eagle Milano 150- 9,679 miles 2009 Honda Rebel 250- 10,434 miles (Hers) 2009 CF Moto Fashion- 16,023 miles 2009 MC-114 50cc Cub Clone- 4,347 miles