motobuys - thumbs up Roadrunner - thumbs down
by: romei - Oct 9, 2015 18:59:46 GMT -5
JerryScript likes this
Post by romei on Oct 9, 2015 18:59:46 GMT -5
There is an older thread about motobuys, but it got hijacked so I wanted to create a new thread keeping in line with the purpose of evaluating the dealer.
I bought a BMS Chelsea 150 from motobuys.com in the end of August. I pretty much knew what I was buying before I pulled the trigger because I had recently purchased a used Puma Valentine 50cc for my wife. They are both made by Znen and are of fairly high quality. They are pretty much the same bike but with different sized engines. The folks at motobuys were friendly and knowledgeable through their live chat. They had the best price on the net ($200 cheaper than most competitors) and offered some cool free stuff, like a helmet, gloves, a tank bag which I converted to be a scooter bag that hangs from the hook, and I think there was something else but I can't remember what it was.
As soon as I made the payment, they started delivering. Email communication was immediate, friendly and concise. They created the shipping order within an hour and the next day it was in transit to my house. I received my free stuff in about 3 or 4 days via USPS. The transport company that shipped the scooter was Road Runner and they completely sucked. The scooter was supposed to be here by 9/1. It made it all the way from California to about an hour and a half away from my house by 8/30, but then the delays started. Finally, on 9/4 the scooter reached the local terminal by my house and I decided to take my utility trailer down and just pick it up myself rather than wait any longer.
I brought it home and unpacked it. The crate had been dropped and the front of it was severely bent and the welds that held the angle iron that held the front wheel in place were broken. This caused the angle iron to dig into the sidewall of the front tire and damage it. That didn't really bother me much because I had planned on replacing the cheapo Chinese tires asap anyway. The rest of the bike was flawless. It was almost fully assembled. After a thorough PDI, I took it for a ride and I am very pleased with it. I ordered 2 Shinko white walls and put them on.
I contacted motobuys just to let them know what a shoddy job the shippers did and they were going to send me a new tire even though it wasn't their fault. I declined and let them know that I had planned on putting better quality tires on it anyway and not to bother. My purpose in contacting them was to let them know that their shippers were sub par, not to get a replacement tire. I was impressed that they were going to replace it anyway.
Anyway, we kept in touch via email and they let me know about 10 days later that my MCO, bill of sale and paperwork was on the way. I received everything from them as promised. They were very professional and I will easily do business with them again and again. I do not have anything nice to say about roadrunner though. I wouldn't ship rotten fruit with those guys. I do however understand that online dealers have to maintain a competitive edge and saving some dollars on shipping can make or break them. I'm thinking that prolly most of the online dealers use the same jack leg shipper anyway, simply for that reason.
A final note: I was surprised how easy it was to get a title and registration here in Pennsylvania. I took the scooter, the MCO and bill of sale to a notary. She verified the VIN, did all the paperwork and 2 days later I had a tag, registration and a PA title.
I hope this helps any prospective buyers out there.
I bought a BMS Chelsea 150 from motobuys.com in the end of August. I pretty much knew what I was buying before I pulled the trigger because I had recently purchased a used Puma Valentine 50cc for my wife. They are both made by Znen and are of fairly high quality. They are pretty much the same bike but with different sized engines. The folks at motobuys were friendly and knowledgeable through their live chat. They had the best price on the net ($200 cheaper than most competitors) and offered some cool free stuff, like a helmet, gloves, a tank bag which I converted to be a scooter bag that hangs from the hook, and I think there was something else but I can't remember what it was.
As soon as I made the payment, they started delivering. Email communication was immediate, friendly and concise. They created the shipping order within an hour and the next day it was in transit to my house. I received my free stuff in about 3 or 4 days via USPS. The transport company that shipped the scooter was Road Runner and they completely sucked. The scooter was supposed to be here by 9/1. It made it all the way from California to about an hour and a half away from my house by 8/30, but then the delays started. Finally, on 9/4 the scooter reached the local terminal by my house and I decided to take my utility trailer down and just pick it up myself rather than wait any longer.
I brought it home and unpacked it. The crate had been dropped and the front of it was severely bent and the welds that held the angle iron that held the front wheel in place were broken. This caused the angle iron to dig into the sidewall of the front tire and damage it. That didn't really bother me much because I had planned on replacing the cheapo Chinese tires asap anyway. The rest of the bike was flawless. It was almost fully assembled. After a thorough PDI, I took it for a ride and I am very pleased with it. I ordered 2 Shinko white walls and put them on.
I contacted motobuys just to let them know what a shoddy job the shippers did and they were going to send me a new tire even though it wasn't their fault. I declined and let them know that I had planned on putting better quality tires on it anyway and not to bother. My purpose in contacting them was to let them know that their shippers were sub par, not to get a replacement tire. I was impressed that they were going to replace it anyway.
Anyway, we kept in touch via email and they let me know about 10 days later that my MCO, bill of sale and paperwork was on the way. I received everything from them as promised. They were very professional and I will easily do business with them again and again. I do not have anything nice to say about roadrunner though. I wouldn't ship rotten fruit with those guys. I do however understand that online dealers have to maintain a competitive edge and saving some dollars on shipping can make or break them. I'm thinking that prolly most of the online dealers use the same jack leg shipper anyway, simply for that reason.
A final note: I was surprised how easy it was to get a title and registration here in Pennsylvania. I took the scooter, the MCO and bill of sale to a notary. She verified the VIN, did all the paperwork and 2 days later I had a tag, registration and a PA title.
I hope this helps any prospective buyers out there.