How to run off a customer and make sure they never come back
by: scooter - Dec 1, 2014 19:30:20 GMT -5
Post by scooter on Dec 1, 2014 19:30:20 GMT -5
I don't want to name names because I don't want to be a jerk, but I AM going to show you how to kill a deal and make me wonder if I should have just gone somewhere else to shop.
Here are two experiences I have had in the last six months with vendors that were less than helpful:
I needed some body clips. I BEGGED this vendor to be my vendor.
I said:
"Would you mind putting these on ebay and sending me the listing url?
www.chinesescooterparts.com/Body-clips-and-screws-kit-0122-07.htm
"
Basically, I wanted to have a secure sale without worrying about giving more people my information. I had seen this vendor's parts on ebay and I thought, I'll just ask them to list them on ebay and send me the link and that will be that!
But no. They said:
"We do not our items on ebay per customer request. Also we are currently out of stock on the body clips. thank you, "
I read that as,
"We don't feel like giving you what you want, even though we already list stuff on ebay anyway" and "btw we don't even have what you want anyway, and we're not even going to suggest you come back in a day, a week, etc."
So I didn't. And I probably never will. All over some $5 clips that I now get on Ebay from time to time from another vendor who DOES want my money.
Now for the second vendor I dealt with. I said to the vendor:
Can you get these shims? If so, how much, shipped to Florida?
www.racingplanetusa.com/variator-control-shims-naraku-speedup-15mm-p-22557-1.html
and their reply was:
"I have never had a need for shims , the worst I have had with the Koso variators was cosmetic flaw . I exchanged it for the man . Then just about gave it away to someone else and he is falling over him self how nice of a change it made . XXXXXX on XXXXXXXXXX took it .
Keep something in mind this is a hobbie , for me . I don't expect to make a living selling parts . I'm selling parts in an effort to change the way suppliers are . A little QC and some tech help to get good working parts . To share the joy to fellow scooterests .
XXXX
And this time, what I heard in my head while reading that:
"I don't want to deal with your problem. I personally don't need what you want, and although that's irrelevant, I just wanted to let you know that. I'd also like you to know that your business is not important to me because I just do it however I want to, whenever I want to, because it's just a hobby, which means it's for me, not you, and although I am saying I am doing it to change the way suppliers are, I am not going to help you get a better deal than they are offering even though they are charging an arm and a leg for shipping but hey, XXXXX on XXXXXXXX is really enjoying their variator. Thanks.
Now I don't know if the bloke really meant it, but if it IS just a hobby, then I guess he can't complain about competitors offering deals on the site.
Here are two experiences I have had in the last six months with vendors that were less than helpful:
I needed some body clips. I BEGGED this vendor to be my vendor.
I said:
"Would you mind putting these on ebay and sending me the listing url?
www.chinesescooterparts.com/Body-clips-and-screws-kit-0122-07.htm
"
Basically, I wanted to have a secure sale without worrying about giving more people my information. I had seen this vendor's parts on ebay and I thought, I'll just ask them to list them on ebay and send me the link and that will be that!
But no. They said:
"We do not our items on ebay per customer request. Also we are currently out of stock on the body clips. thank you, "
I read that as,
"We don't feel like giving you what you want, even though we already list stuff on ebay anyway" and "btw we don't even have what you want anyway, and we're not even going to suggest you come back in a day, a week, etc."
So I didn't. And I probably never will. All over some $5 clips that I now get on Ebay from time to time from another vendor who DOES want my money.
Now for the second vendor I dealt with. I said to the vendor:
Can you get these shims? If so, how much, shipped to Florida?
www.racingplanetusa.com/variator-control-shims-naraku-speedup-15mm-p-22557-1.html
and their reply was:
"I have never had a need for shims , the worst I have had with the Koso variators was cosmetic flaw . I exchanged it for the man . Then just about gave it away to someone else and he is falling over him self how nice of a change it made . XXXXXX on XXXXXXXXXX took it .
Keep something in mind this is a hobbie , for me . I don't expect to make a living selling parts . I'm selling parts in an effort to change the way suppliers are . A little QC and some tech help to get good working parts . To share the joy to fellow scooterests .
XXXX
And this time, what I heard in my head while reading that:
"I don't want to deal with your problem. I personally don't need what you want, and although that's irrelevant, I just wanted to let you know that. I'd also like you to know that your business is not important to me because I just do it however I want to, whenever I want to, because it's just a hobby, which means it's for me, not you, and although I am saying I am doing it to change the way suppliers are, I am not going to help you get a better deal than they are offering even though they are charging an arm and a leg for shipping but hey, XXXXX on XXXXXXXX is really enjoying their variator. Thanks.
Now I don't know if the bloke really meant it, but if it IS just a hobby, then I guess he can't complain about competitors offering deals on the site.
