Post by sillylittleboy on Jun 10, 2016 23:18:55 GMT -5
Saw the name of this board and I am compelled to share my experience with TXPOWERSPORTS.COM when I purchased my new TAOTAO (I know... it was cheap) Powermax 150. They offered free shipping to anywhere in the USA, but they did much more.
When I actually added one of these to my cart and started the purchase process, I didn't even notice or pay attention to the choices of colors. It wasn't until after the order was complete and I was looking at the invoice that I saw that it had defaulted to BLUE. Since BLUE was chosen, that part of me that cares about color wanted the RED one. I emailed TXPOWERSPORTS the next day to at least ask if they might change mine to RED. When it arrived three days later and I opened the box, there was a RED scooter in there.
Oh... and the delivery was timely AND accommodating. Nothing was damaged in shipping and nothing lost or missing along the way... except any instructions, but I'm used to that with the Chinese drones stuff. They allowed me to have it delivered to my friend's house, since he has a garage that would best suit a full PDI.
And finally... the scooter was delivered on Friday and in the mail on Tuesday was a copy of my bill of sale and the manufacturer's statement of origin (or whatever it is that you need to create a title and get it registered). Some dealers will make you contact the manufacturer and provide THEM with the VIN and then have to wait several weeks before you get that document. TXPOWERSPORTS did it all for you and got it to me fast.
They even followed up with an email a week after delivery to ask how the scooter was doing and whether I had any questions or concerns that hadn't yet been addressed.
They were VERY helpful and present throughout the process, before the sale, during the sale, and even ten days after the sale. So I have to give them a thumbs up and KUDOS for great customer service.
