bought used scooter from dealer after trading one in. HELP  By  michaeljackson (Read 715 times)

You know, it doesn't hurt to go back to the dealer and try to get things squared away. If they're honest, they'll work with you despite "no warranties no refunds". If they're just profit-minded, then they'll stick with that and too bad.

If the latter, then call your ccard bank and ask them about refusing the charge. I think you have to return the merchandise, but your bank can tell you all that.

I just called mine on a couple FedEx charges I thought were erroneous. Turns out one was good, and the other I can't do anything about. So I called my bank back and told them the charges were indeed correct and to bill me. Had to do likewise a few months ago on a catalog deal--first denied the charge 'cause it wasn't as described, then I got further stuff from the catalog and called back it was good (well, one was--the second charge that company graciously tried to bill me without permission got denied--only a buck, but it was the principle, and the bank lady totally agreed)

So like I said, try the dealer first. You don't know, he might make good. Might swap the dud for another used scoot of comparable price. Or might return yours for theirs. Or if they're really honest, they might swap for a little better bike, since you've had troubles. It's always worth a try. Worst they can say is no and get out. If so, then it's bank time.

Good luck. Do let us know how this turns out.

>'Kat

Rocky is right about you thinkering with it. Charging the battery was one thing, but thinkering with the regulator and such could have an effect on what happens next.

I would do what Kat mentioned about talking to the place you bought it from, most of us Brick and Mortor dealers would at least listen and if it was bad from the get go do something for you. A charging system issue is not the end of the world. You will have to talk to them anyways if you plan on attempting a charge back.

Now the charge back is a horse of a different color. Titled vehicles are treated differently than normal purchases, say a DVD player. There are legalities involved, such as titles, did they already dispose of your vehcile, it is clear that you knew that it was sold as is with no warranty or refunds. All of this is taken into account when the credit card company does a charge back. If they do except it, it is only until the Dealer has a chance to reply, called a provisional credit, after that the credit card company could rule in favor of the dealer and you are still liable for the charge. There was a case here on the boards last year where a consumer felt he had been sold a lemon, he was in Florida and the Dealer was in Mich. He attempted a charge back, the credit card company credited his account. After the Dealer presented their case, the credit card company ruled in favor of the Dealer and the charge was put back on the consumer, the whole affair took over 60 days. Both people were out money.

As I said, it is best to talk to the folks you bought the machine from. A word of advise, when you do, don't go in with an attitude, that tends to cause your case to fall on deaf ears. Just be professional and I am sure it will work out and you will get it fixed.

Good Luck

Jim

Jim's super-right about no attitude. Go in being nice. Apologise if need be for tinkering after charging the battery. Explain you thought it was a simple extra thing wrong that you thought you could fairly easily fix.

Do NOT go in all hostile and aggressive and determined to get wrongs righted. Like Jim said, won't help and will definitely kill your chances. Trust me, I did retail returns for five years. The nasty ugly hateful ones, I'd either deny outright ("Oh, no receipt and nothing wrong? Per KS law we don't have to take back squat.") or call the manager in a tone that warned him what he would find. And he'd take his darn sweet time getting up there. And then usually deny the return.

But the nice ones, the ones who would apologise for returning stuff, those we were quite willing to work with. No receipt? Let's see what we can do for you anyways.

So go back to the dealer with the scooter. Explain like you did here what happened when you stopped at Starbucks. Explain you thought it was just the voltage regulator, and apologise for trying to fix it when you probably should've brought it back to them immediately so they could diagnose and fix it. ASK them what they can do for you--do NOT demand! Be nice. Then be nicer. Say your piece in a calm quiet tone and do not get in anyone's face. And actually listen to what they say to you, don't just hear what you want to. And then keep being nice.

And oh yeah, be very very nice. Even if they say sorry can't help.

Now, if they become jerks or are nasty, that's different. Best still to be nice. But then you need to get firm and more aggressive. But only if they're not nice.

Hope that helps. Good luck.

>'Kat

Besides the fact that the dealer probably knows the headlight was working when it left and now it doesn't 'cause it's blown? It's also dishonest. If I were the dealer, that would immediately make me less willing to work with him--"He didn't tell me he'd tried fixing it. Wonder what else he's hiding? What else did he do to it? Who knows how messed up it is now? Sorry, no deal, can't help."

>'Kat

I'm sure dealer thought the battery was charging too when it left. I'm sure they tested out the bike before they put it on the floor to be sold especially if it is used. New would be a diff story. I'm sure if the only thing that happened was the headlight blowing out then that's the only thing the other voltage reg screwed up. If voltage reg screwed up everything when they went out, then we would be replacing everything and not just the regulator. Plus he's not asking for a refund or money back, or even a new light he just wants his new bike he paid for to work properly and charge the battery. If anything the company should replace the light and fix the problem free for the inconvenience. If the bike operated as the "honest" company told him then he would be out riding instead of writing.





OH BTW I just remembered... My bike stopped charging when I did a stator swap. It was almost like it was sucking the life out of it while it was running. The one coil said to be for charging was nicked and you could see a little wire.Someone told me it was grounding to the case. Bike ran fine just no charge. Then I replaced stator to original and never had any problems since.


I've also had a regulator that would blow my headlights out after 1 mile. Replaced that and my bulbs remain good, and the bad regulator ONLY effected the head lights

Because the other one was new and I wanted to see if my bike would run/charge better, and to test it. Do you question why we have stop signs too?