Post by RapidJim on Feb 19, 2013 13:56:12 GMT -5
Ice Bear Warranty Changes 03/2012
Well thanks to some folks who either did not do a PDI/Inspection or do it right, Ice Bear has been forced to change their warranty. Seems people were making warranty claims for items that either would not normally fail if the PDI was done ( loose parts falling off) , they broke the part during the PDI , or were making warranty claims by swapping parts instead of troubleshooting the problem and getting the right part. Once again, a few have made it bad for those that do what they are supposed to do.
What this boils down to is if a customer decides to do their own PDI/Inspection their warranty period is shorter. Otherwise if they have it done by a shop they get their complete warranty. Now when they say certified/professional, they are referring to a person/shop that makes their living at mechanics, whether it be a bike/scooter shop, small engine shop, automotive shop, ect. The customer must supply a receipt showing the PDI/Inspection was done if they require warranty parts.
Ice Bear also now offers to do the PDI/Inspection before the machine is even shipped. I am in the process of getting the cost and information for this service. Of course, if IB does the PDI then the full warranty is in place. This will also delay delivery.
Another change of note, is that IB now handles all shipping damage claims if it was shipped by their carrier. This is a plus, the customer does not have to do all the leg work and phone calls to get a shipping damage claim. Most companies require you to do all the leg work.
For more information see:
www.rapidrepairpowersports.com/warranty.html
As I get more information I will update this thread.
Jim/Owner
Rapid Repair
Well thanks to some folks who either did not do a PDI/Inspection or do it right, Ice Bear has been forced to change their warranty. Seems people were making warranty claims for items that either would not normally fail if the PDI was done ( loose parts falling off) , they broke the part during the PDI , or were making warranty claims by swapping parts instead of troubleshooting the problem and getting the right part. Once again, a few have made it bad for those that do what they are supposed to do.
What this boils down to is if a customer decides to do their own PDI/Inspection their warranty period is shorter. Otherwise if they have it done by a shop they get their complete warranty. Now when they say certified/professional, they are referring to a person/shop that makes their living at mechanics, whether it be a bike/scooter shop, small engine shop, automotive shop, ect. The customer must supply a receipt showing the PDI/Inspection was done if they require warranty parts.
Ice Bear also now offers to do the PDI/Inspection before the machine is even shipped. I am in the process of getting the cost and information for this service. Of course, if IB does the PDI then the full warranty is in place. This will also delay delivery.
Another change of note, is that IB now handles all shipping damage claims if it was shipped by their carrier. This is a plus, the customer does not have to do all the leg work and phone calls to get a shipping damage claim. Most companies require you to do all the leg work.
For more information see:
www.rapidrepairpowersports.com/warranty.html
As I get more information I will update this thread.
Jim/Owner
Rapid Repair
