|
|
Post by captaincrunnk on Jan 25, 2015 13:52:00 GMT -5
I know a few of you guys also have the windshield from Scrappy.
So, I installed mine yesterday and went to go for a test ride today since it's a solid 15 degrees warmer. However, all it does it blow over into my face. I'm not talking 50mph either here, just 15-20 will do it. It seems as though one of my mounting brackets that attaches to the mirror is crooked as all and is preventing the nuts on either side from grabbing it completely.
Anyone else have this issue or one like it? How did you fix it? I e-mailed them about getting some new brackets maybe, but I'd still like to be able to make use of it before I would get them.
|
|
|
|
Post by JerryScript on Jan 25, 2015 14:17:50 GMT -5
How many pieces of acrylic did you get? I got two pieces, and mounted both. Together they hold up fine to the wind, individually I can't imagine they would. I do not know if I was supposed to get two pieces of plastic or not, may have been an accident when they pulled the parts. I cruise at 40-45 with some flex to the windshield, but not enough to be an issue.
One thing you can try to do is rotate the mounting brackets, and screw the mounting bolts into the brackets in a way that creates as much of a bend as possible in the acrylic. The more bend, the more stability.
BTW- If the plastic mounting pieces that wrap around the poles and screw to the windshield break, use plumbers tape to replace them. Heck, replace them before they break with plumbers tape and you'll have more positioning options available.
|
|
|
|
Post by captaincrunnk on Feb 5, 2015 13:19:42 GMT -5
Right now I'm kind of furious with Scrappydog Scooters over this windshield issue.
First of all, it took 11 days and a secondary attempt at contacting their customer service for any kind of reply. The reply I received after explaining my issue was somewhat condescending, droned on about the positive reviews and track record of the product, and implied that I was an idiot incapable of following directions and tightening bolts and that it must be my fault. It then went on to explain that there was no way they could send out replacement mirror mounts and that the only solution is to box the whole thing up, eat the shipping cost, and send it back for a refund.
I find it absolutely ABSURD that there wouldn't be spare parts for such a product in case of a manufacturers error like I experienced. For this reason I will never recommend this product to anyone. I'm sorry guys, I know a lot of you have had it work like a charm, but I do not like being treated like I'm stupid or a liar...especially when my money went out the window on a jacked up kit.
|
|
|
|
Post by captaincrunnk on Feb 5, 2015 13:34:47 GMT -5
How many pieces of acrylic did you get? I got two pieces, and mounted both. Together they hold up fine to the wind, individually I can't imagine they would. I do not know if I was supposed to get two pieces of plastic or not, may have been an accident when they pulled the parts. I cruise at 40-45 with some flex to the windshield, but not enough to be an issue. One thing you can try to do is rotate the mounting brackets, and screw the mounting bolts into the brackets in a way that creates as much of a bend as possible in the acrylic. The more bend, the more stability. BTW- If the plastic mounting pieces that wrap around the poles and screw to the windshield break, use plumbers tape to replace them. Heck, replace them before they break with plumbers tape and you'll have more positioning options available. I had a single piece of acrylic. There was nothing that could be done with this. The problem is that the nuts actually can slip under the fold in the mirror mounts and then instead of tightening and holding the system in place and upright all it does is push the metal out and unbend it rendering everything useless. I tried to solve it with some JB Weld to even it out but it's just not strong enough. |
|
|
|
Post by captaincrunnk on Feb 5, 2015 17:53:11 GMT -5
Its unfortunate because they run ads here and I like to support the people that support the board, but I absolutely HATE bad customer service.
|
|
Sophomore Rider
Currently Offline
Posts: 112
Likes: 38
Joined: Jan 14, 2015 18:26:42 GMT -5
|
Post by scootdude on Feb 5, 2015 18:50:48 GMT -5
Dang! After reading about multiple bad experiences with those guys, I think I'll be skipping any business with them. To me your posts are pure gold! Saving me time and money! Sorry you had to take one for the team though. Shame on those who intentionally do bad business and provide bad service. The only thing you can do is stop doing business with them, and make sure everyone else knows not to do business with them. When their customers dry up and the money stops rolling in, they'll scratch their heads and wonder what it is they're doing to run em off.
|
|
|
|
Post by JoeyBee on Feb 5, 2015 19:17:03 GMT -5
Dang! After reading about multiple bad experiences with those guys, I think I'll be skipping any business with them. To me your posts are pure gold! Saving me time and money! Sorry you had to take one for the team though. Shame on those who intentionally do bad business and provide bad service. The only thing you can do is stop doing business with them, and make sure everyone else knows not to do business with them. When their customers dry up and the money stops rolling in, they'll scratch their heads and wonder what it is they're doing to run em off.
Let me pump the brakes alittle. Overall they are a decent provider. They have a lot of items no one else sells, and very reasonable prices on some items. They typically also have quick shipping times. You just have to be 100% sure you are ordering the correct part. As for the customer service, maybe we caught someone on a bad day. Others swear by Scrappy Dogs. My experience happened when I first got into scooters. Now I am much wiser about shopping around for sellers and not worried about shipping times when ordering spare parts. |
|
Sophomore Rider
Currently Offline
Posts: 112
Likes: 38
Joined: Jan 14, 2015 18:26:42 GMT -5
|
Post by scootdude on Feb 5, 2015 19:49:08 GMT -5
Dang! After reading about multiple bad experiences with those guys, I think I'll be skipping any business with them. To me your posts are pure gold! Saving me time and money! Sorry you had to take one for the team though. Shame on those who intentionally do bad business and provide bad service. The only thing you can do is stop doing business with them, and make sure everyone else knows not to do business with them. When their customers dry up and the money stops rolling in, they'll scratch their heads and wonder what it is they're doing to run em off.
Let me pump the brakes alittle. Overall they are a decent provider. They have a lot of items no one else sells, and very reasonable prices on some items. They typically also have quick shipping times. You just have to be 100% sure you are ordering the correct part. As for the customer service, maybe we caught someone on a bad day. Others swear by Scrappy Dogs. My experience happened when I first got into scooters. Now I am much wiser about shopping around for sellers and not worried about shipping times when ordering spare parts.
On the other hand, I've spent the last 25 years of my life dealing with people, and doing my honest best to provide them with the best customer service experience that I can possibly give them. Even when they're hopping mad. ESPECIALLY when they're hopping mad. That's the time to really shine and resolve the issue and make them happy again. That's customer service. That's good business. I don't tolerate companies (even supposedly good ones) that don't take the time to make sure they're providing the BEST customer service possible to their customers.
When it's my turn to be the customer, I expect a lot. We should all expect a lot. For all the annoying advertising, and pushing endless sales pitches in our faces about how good they are, and how we just can't live without their products, well they'd darned well better live up to the hype. All too often I run into businesses that just don't care. And I go out of my way to boycott them. I buy American stuff when it's at all possible. I will also boycott businesses who cut out American jobs, and outsource their customer service to places like India and the Philippines.
End rant. 
|
|
|
|
Post by captaincrunnk on Feb 5, 2015 20:06:11 GMT -5
That's really what it comes down to for me too. I don't like when a business is so unwilling to maybe take the hit on their end for something that is absolutely of no fault of the customer and then turn around and question the customer like they're trying to get over on the business.
I deal with cranky customers in my line of work and sometimes as a business we have to make the decision to take a hit to make a customer feel comfortable shopping our website again and like we care because we do.
If it weren't for the way the CS rep I dealt put the problem on me, I probably would shop Scrappy again anyway, even after this..But now why would I do business with a company that isn't willing to make me a satisfied customer when things go wrong?
|
|
|
|
Post by JoeyBee on Feb 5, 2015 20:48:35 GMT -5
For all the annoying advertising, and pushing endless sales pitches in our faces about how good they are, and how we just can't live without their products, well they'd darned well better live up to the hype. LMAO!!! It was hard to miss their recent posting blitz on every scooter forum about their under powered motor for sell on eBay. That way you could either be disappointed with its under performance, or spend more money and time on a big bore kit. Which they also sell at their store. |
|
|
|
Post by JerryScript on Feb 5, 2015 21:16:04 GMT -5
I'm assuming the issue is with the little plastic wrap around pieces that bolt the windshield to the support bars? If so, I replaced those with metal plumber's tape, haven't had a single issue. I did get lucky and got two plastic windshields which I mounted together giving me more strength, but I have also seen a couple of them around town with only the one piece of plastic, and they appeared to work fine. As for Scrappy, they are not the only parts dealer selling these universal windshields, they are all over ebay as well. I have been purchasing most of my scooter parts from Scrappy for the past two years, and they have been professional with each transaction. I have purchased heads, variators, slider weights, a complete BBK, the uni windshield, a battery, carb jets, headlights, and more, and have never had a single issue. I'm sorry to hear about your experience, but I do believe it was an aberration. The only other scooter parts dealer I've ordered from is tvnacman, and he definitely stands behind his parts! |
|
|
|
Post by captaincrunnk on Feb 5, 2015 21:54:34 GMT -5
I'm assuming the issue is with the little plastic wrap around pieces that bolt the windshield to the support bars? If so, I replaced those with metal plumber's tape, haven't had a single issue. I did get lucky and got two plastic windshields which I mounted together giving me more strength, but I have also seen a couple of them around town with only the one piece of plastic, and they appeared to work fine. No it was actually the little pieces that get screwed in on the mirror threads. The little holes on each that the support bars go through horizontally (to adjust the verticality of the windshield itself) are off center so that the nuts that go on either side of it are actually forced up and under it. In essence, it's impossible to tighten up because there is nothing for the nuts to grab on to and keep it from moving. I'm going to make a video to send to Mo at Scrappy so that I can make good on their most recent offer to replace it all for free plus repay my return shipping costs. I'll post it here when I do. I'll keep this updated as the situation progresses. Maybe there can be a happy ending after all. |
|
|
|
Post by JoeyBee on Feb 5, 2015 21:58:06 GMT -5
Could you post a photo? Maybe someone else has had a similar problem, or maybe we could find a solution.
|
|
|
|
Post by ramblinman on Feb 5, 2015 22:09:06 GMT -5
Its unfortunate because they run ads here and I like to support the people that support the board, but I absolutely HATE bad customer service. i've ordered a few parts from them and much like you have taken my business elsewhere. scrappy has gotten too big to care imo. tvnacman has sent me a new part when i discovered a minor imperfection. was going to mention one other vendor but seems they don't advertise here anymore. |
|
|
|
Post by JerryScript on Feb 5, 2015 22:10:53 GMT -5
Yes, please post pics or a vid, I'm a bit confused as to the issue you're having. Those supports should be installed with the mirrors loose so you can get everything in position, then hold them in place as you tighten the mirrors down on top of them. I positioned them to force the windshield into a slight curve for more stability, ended up with just enough meat on the bolt exposed to tighten them down almost flush with the end of the bolt shaft. If you don't have any meat showing to put the nut on, you can hacksaw a bit of the support off.  |
|
